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1. Introduction

Welcome to Boost, a trading division of Life's Synergy 689 Limited! We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your personal information.

2. Information We Collect

We collect information that you provide directly to us, such as when you make a purchase and when you subscribe to our newsletters (Boost and Life's Synergy), or contact us. The types of information we may collect include:

Contact information (e.g., name, email address, phone number)

Shipping and billing address

Payment information

Account credentials (if applicable)

Your preferences and settings

Correspondence and communications with us

Information about your orders and transactions

Other information you choose to provide

3. How We Use Your Information

We may use your personal information for various purposes, including but not limited to:

Processing and fulfilling orders

Providing customer support and resolving issues

Sending order confirmations, shipping updates, and other transaction-related communications

Managing your account and preferences

Sending marketing and promotional materials (with your consent)

Conducting market research and analyzing website usage

Complying with legal obligations

4. Disclosure of Your Information

We may share your personal information with third parties in the following circumstances:

With service providers who help us with payment processing, shipping, and other essential functions.

With our business partners or affiliates, but only if you have consented to this sharing.

When required by law or to protect our rights, safety, or the safety of others.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. You can manage your cookie preferences through your browser settings.

6. Your Rights and Choices

You have the right to access, correct, or delete your personal information. You can also opt out of newsletters, blog content, marketing communications or data processing for specific purposes. To exercise your rights, please contact us.

7. Data Security

We take reasonable measures to protect your personal information. However, no data transmission over the internet or storage system is guaranteed to be 100% secure.

8. Updates to this Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or for other operational, legal, or regulatory reasons. We encourage you to review this policy periodically.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at info@lifes-synergy.com

At Boost Shop, your satisfaction is our priority. We work with a range
of trusted suppliers to bring you quality products, and while most orders
arrive in perfect condition, we understand that sometimes things don’t go as planned. Because we source our products from multiple suppliers, return and refund processes may vary depending on the item purchased. Below is a general guide to our policy:

 Returns

• Eligibility: To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.
• Timeframe: You must notify us of your intent to return within 7 days of receiving your item. After approval, you will have a further 7 days to return the item.
• Return Address: As we work with multiple suppliers, return addresses vary by product. Please contact us through our contact page, to receive return instructions specific to your item.

Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5–10 business days.

 Damaged or Incorrect Items

• If your item arrives damaged or you receive the wrong product, please contact us within 48 hours of delivery with photos and a description of the issue. We will arrange a replacement or refund at no additional cost to you.

 Non-Returnable Items

Certain items may be non-returnable depending on the supplier’s terms.
These typically include:

• Perishable goods
• Personalised or custom-made items
• Items marked as “final sale” or “non-returnable”

We will clearly indicate any such conditions on the product page.

 Shipping Costs

• You will be responsible for paying for your own shipping costs for returning your item unless the product is faulty, or the wrong item was sent.
• Shipping costs are non-refundable.

1. Introduction

These terms and conditions ("Terms of Service") govern your use of our website and any purchases made through it. By accessing or using our website, you agree to comply with and be bound by these Terms of Service. If you do not agree with these terms, please do not use our website.

2. Use of the Website

You must be the legal age in your jurisdiction, or have a consenting adult present to use this website. You may not use our products for any illegal or unauthorized purposes. You agree to comply with all local, county/state, and federal, governing and corporate laws when using our website.

3. Products and Pricing

We make every effort to display accurate product descriptions and prices. However, we reserve the right to modify, discontinue, or limit the sale of products at any time without notice. We are not responsible for typographical errors or inaccuracies in product descriptions.

4. Payment and Billing

We accept various payment methods, and all payments are processed securely. By providing payment information, you represent and warrant that you have the legal right to use any credit card or other payment method used in connection with any transaction.

5. Shipping and Returns

Please refer to our Shipping Policy and Return Policy for information on shipping, delivery, and returns.

6. Intellectual Property

All content on this website and our Life Synergy Blog, including but not limited to text, images, logos, and graphics, is our property and is protected by intellectual property laws. You may not use, reproduce, or distribute our content without our written permission.

7. Disclaimer of Warranties

Our products and services are provided "as is" without any warranties of any kind, either express or implied. We do not warrant that our website will be error-free, uninterrupted, or free of viruses or other harmful components.

8. Transfer of ownership of goods

Ownership of the goods purchased will transfer at time of successful payment completed. If for any reason a customer requests the card issuer to reverse a payment (i.e. a chargeback) then the ownership of the products reverts to back to the seller, Boost (Life's Synergy 689 Limited).

9. Limitation of Liability

We shall not be liable for any direct, indirect, special, incidental, consequential, or punitive damages arising out of your access to, use of, or inability to use this website or any errors or omissions in the content.

10. Indemnification

You agree to indemnify and hold us harmless from any claims, losses, liabilities, expenses, and damages, including reasonable attorneys' fees, arising out of your use of our website or violation of these Terms of Service.

11. Changes to Terms of Service

We reserve the right to modify or revise these Terms of Service at any time. Any changes will be effective immediately upon posting on this website. Your continued use of the website after such changes will constitute your acceptance of the new Terms of Service.

12. Contact Us

If you have any questions or concerns about our Terms of Service or how we handle your personal information, please contact us at info@lifes-synergy.com

Order Processing:

We aim to process all orders within 3-5 business days.

Please be aware that certain factors could influence processing times, such as incomplete payment, insufficient address information, or high demand during certain seasons. In these instances, we will reach out to customers via email before proceeding with the order to ensure a successful delivery.

Shipping Time:

Our shipping time is generally:

• 3 to 5 days for UK
• 3 to 5 days for Europe
• 10 to 14 business days for all other International Countries.

There are some factors affecting shipping that are beyond our control, including:

• Weather conditions
• Holiday seasons
• Errors by the shipping company
• Country related civil unrest
• Issues at the manufacturer / supplier which is out of our control

Despite our limited control over these variables, we will make every effort to keep you informed using all available information at our disposal.

Taxes and Duties:

Please note that placing an order with us does not cover any potential customs taxes or duties that your country may impose on incoming packages. It is your responsibility to handle these charges. If you need clarification on the rates, kindly get in touch with your country's customs office.

Important: We cannot be held accountable for any delays caused by the customs clearance process in the destination country. The timing of releasing your package rests solely with the customs authorities, and we lack control in this matter.

Order Cancellation:

If you wish to cancel an order after payment, please contact us, and we will endeavor to assist you. However, we cannot guarantee cancellation due to orders being swiftly forwarded to the warehouse. If processing or shipping has already taken place, we are regrettably unable to cancel the order, requiring you to initiate a product return.